Privacy Policy

Welcome to The Hair Extension Company (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website https://www.thehairextensioncompany.com/ (the “Site”), interact with us, or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect personal and non-personal information to provide and improve our services, process orders, and communicate with you. The types of information we collect include:

Personal Information You Provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (processed securely via third-party payment providers)
  • Communication preferences (email, SMS opt-ins)

Automatically Collected Information:

  • IP address
  • Browser type and version
  • Device information
  • Referring site or pages
  • Time and date of visits
  • Site interaction and browsing behavior

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Respond to inquiries and provide customer support
  • Send order confirmations, updates, and transactional messages
  • Manage your opt-in preferences for promotional emails and text messages
  • Improve our website, products, and services
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations

SMS Messaging and Consent

If you opt-in to receive text notifications from The Hair Extension Company, you may receive messages related to order updates, promotional offers, and customer service inquiries.

  • Message and data rates may apply.
  • You can opt out at any time by replying STOP to any message you receive from us.

We will only send SMS messages to individuals who have expressly opted in or inquired first.

Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third parties to help us provide our services, including:

  • Payment processors
  • Shipping and delivery partners
  • Marketing and analytics providers
  • IT and customer support services

These third parties are only given access to the information necessary to perform their services and are contractually obligated to protect your information.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications at any time
  • Request a copy of the personal data we hold about you

To exercise these rights, please contact us at info@thehairextensioncompany.com.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes means you accept those changes.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

The Hair Extension Company
 Email: info@thehairextensioncompany.com
 Website: https://www.thehairextensioncompany.com/