Terms & Conditions

Welcome to The Hair Extension Company (“we,” “us,” “our”). By accessing or using our website https://www.thehairextensioncompany.com/ (the “Site”) and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree to these terms, you should not use our Site.

1. Use of the Site

By using this Site, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.
  • You will use the Site only for lawful purposes.
  • You will not attempt to gain unauthorized access to the Site or its systems.

2. Products and Orders

We make every effort to display product descriptions, images, and pricing accurately. However:

  • We reserve the right to modify or discontinue products without notice.
  • Product colors may vary slightly due to screen displays and lighting.
  • Placing an order does not guarantee availability.

Order Acceptance:
We reserve the right to refuse or cancel any order for any reason, including pricing errors, suspected fraud, or product unavailability.

Pricing:
All prices are listed in USD and are subject to change without notice.

3. Payments

All payments must be made at the time of purchase via our approved payment providers. We do not store any credit card information. Your payment details are processed securely by third-party services.

4. Shipping & Delivery

We strive to process and ship orders promptly. Delivery times provided are estimates and not guarantees. We are not liable for shipping delays caused by third parties.

5. Returns & Exchanges

Due to the nature of hair extension products, we accept returns or exchanges only under the following conditions:

  • Items must be unused, unopened, and in original packaging.
  • Return requests must be made within 7 days of delivery.

To initiate a return, email info@thehairextensioncompany.com with your order number and reason for return.

Note:
For hygiene reasons, we cannot accept returns for opened or worn hair products.

6. SMS Messaging

By opting in to receive text messages from The Hair Extension Company, you agree to receive marketing messages, order updates, and notifications.

  • Message and data rates may apply.
  • You can opt out by replying STOP to any text message you receive.
  • Consent is not a condition of purchase.

7. Intellectual Property

All content on this Site — including logos, images, product descriptions, videos, and website design — is the property of The Hair Extension Company or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, The Hair Extension Company is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site, products purchased, or inability to use the Site.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of the Site after such changes means you accept those changes.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

The Hair Extension Company
 Email: info@thehairextensioncompany.com
 Website: https://www.thehairextensioncompany.com/